tag:status.fmpay.info,2005:/historyFMPay Status - Incident History2024-03-28T18:40:05ZFMPaytag:status.fmpay.info,2005:Incident/175468392023-06-12T15:03:30Z2023-06-12T15:03:30ZMastercard 3DS processing<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:03</var> UTC</small><br><strong>Resolved</strong> - Dear Customers, <br /><br />The problem has been resolved. <br /><br />We apologise for any inconveniences caused.<br /><br />Should you require any additional information, please contact FMPay Support service by support@fmpay.co.uk<br /><br /><br />Best regards,<br />FMPay Support Team</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>12:06</var> UTC</small><br><strong>Identified</strong> - Dear customers,<br /><br />FMPay is experiencing a problem with 3DS transactions due to an increased response time from Mastercard.<br />As a result, some transactions cannot be processed and return an error response. We are working with our partners to resolve the issue as soon as possible.<br /><br />We apologise for the inconvenience. <br /><br />Team FMPay</p>tag:status.fmpay.info,2005:Incident/158627042023-01-17T15:00:33Z2023-01-17T17:25:22ZMastercard 3DS server is not available<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:18</var> UTC</small><br><strong>Investigating</strong> - Dear Customers,<br /><br />We are experiencing a problem with Mastercard 3DS server. Our team is investigating the issue and more updates will follow.<br />Please contact us for more information. <br /><br />Kind regards,<br />FMPay Team</p>tag:status.fmpay.info,2005:Incident/158020512023-01-09T12:58:50Z2023-01-09T12:58:50ZOCT not available<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>12:58</var> UTC</small><br><strong>Resolved</strong> - Dear Customers, <br /><br />The incident has been resolved and all services are once again operational. <br />Should you require any additional information, please contact our support with the email address found on our website or your contract.<br /><br />Kind regards,<br />Team FMPay</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>12:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>12:47</var> UTC</small><br><strong>Investigating</strong> - Dear Customers,<br /><br />We regret to inform you that due to a technical issue on our processor's side, FMPay cannot process any OCT transactions. Any attempt will result in an error. The problem has started at 13:17 UK time and we are working with our partners to fix the issue as soon as possible. We apologise for the inconvenience. <br /><br />Team FMPay</p>tag:status.fmpay.info,2005:Incident/100869162022-05-27T10:09:19Z2022-05-27T10:09:19ZTransaction processing is down<p><small>May <var data-var='date'>27</var>, <var data-var='time'>10:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Investigating</strong> - Dear customers,<br /><br />FMPay is experiencing a technical issue with transactions processing, affecting both acquiring and OCT. Currently, all transaction requests return an error. We are investigating the issue and more updates will follow.<br /><br />We apologise for any inconveniences caused.<br /><br />Should you require any additional information, please contact FMPay Support service by support@fmpay.co.uk<br /><br /><br />Best regards,<br />FMPay Support Team</p>tag:status.fmpay.info,2005:Incident/97207972022-04-06T12:47:03Z2022-04-06T12:47:03ZOCT transactions unavailable<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>12:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>12:46</var> UTC</small><br><strong>Update</strong> - Dear Customers,<br /><br />The issue has now been resolved, FMPay accepts and processes OCT transactions as usual. We apologise for any inconveniences caused.<br /><br />Should you require any additional information, please contact FMPay Support service by support@fmpay.co.uk<br /><br /><br />Best regards,<br />FMPay Support Team</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:20</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:05</var> UTC</small><br><strong>Investigating</strong> - Dear Customers,<br /><br />Since 11:29 UK time all OCT transactions are being declined with an error. There is a problem with our processing partner and they are busy investigating the issue. We will keep you updated.<br /><br />Kind reagards,<br />FMPay Team</p>tag:status.fmpay.info,2005:Incident/87462492021-12-03T00:21:53Z2021-12-03T00:21:53ZOutage<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>00:21</var> UTC</small><br><strong>Resolved</strong> - Dear Customers,<br /><br />On Thursday, 2nd of December, between 11:27 pm and 11:59 pm (GMT) we've experienced an outage. The problem was swiftly fixed and all components are functioning. <br /><br />We apologise for any inconveniences caused.<br /><br />Should you require any additional information, please contact FMPay Support service by support@fmpay.co.uk<br /><br /><br />Best regards,<br />FMPay Support Team</p>tag:status.fmpay.info,2005:Incident/86819332021-11-24T08:00:00Z2021-11-24T17:34:10ZMajor outage<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Resolved</strong> - Dear Customers,<br /><br />Tonight between 11 pm and 4 am (GMT) we've experienced a major outage and some customers were not able to reach our servers. The issue is now resolved and all systems are functional. <br /><br />We apologise for any inconveniences caused.<br /><br />Should you require any additional information, please contact FMPay Support service by support@fmpay.co.uk<br /><br /><br />Best regards,<br />FMPay Support Team</p>tag:status.fmpay.info,2005:Incident/84691332021-11-11T16:37:24Z2021-11-11T16:37:24ZIncorrect balances in the back office<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>16:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>16:28</var> UTC</small><br><strong>Identified</strong> - Dear Customers,<br /><br />We've identified an issue that led to incorrect account balances being displayed in the back office. None of the actual funds were affected by this and the fix is being implemented.<br /><br />We apologise for any inconveniences caused.<br /><br />Should you require any additional information, please contact FMPay Support service by support@fmpay.co.uk<br /><br /><br />Best regards,<br />FMPay Support Team</p>tag:status.fmpay.info,2005:Incident/84324982021-11-11T05:30:30Z2021-11-11T05:30:30ZTwo interruptions up to 30 seconds on 11/11<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>05:04</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Scheduled</strong> - Dear Customers,<br /><br />Please note that our processing partner is going to proceed with a scheduled maintenance on 11th of November 2021. <br /><br />The Scheduled maintenance window is scheduled from 07:00 and will be concluded at 07:30 (EET). <br /><br />This will affect your ability to use the following services: Acquiring Authorisation processing.<br /><br />You may experience two brief interruptions up to 30 seconds during the maintenance's time window.<br /><br />Should you require any additional information, please contact FMPay Support service by support@fmpay.co.uk<br /><br />We apologize for any inconveniences caused, will appreciate your patience and understanding and we will notify you as soon as there are any updates.<br /><br />Best regards,<br />FMPay Support Team</p>tag:status.fmpay.info,2005:Incident/83300612021-10-17T09:00:00Z2021-10-27T10:55:52ZInability to submit transactions into clearing<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Resolved</strong> - Due to an issue on our provider's side, FMPay was unable to submit transactions into clearing. The issue was resolved three days later and all transactions were successfully submitted into clearing.</p>tag:status.fmpay.info,2005:Incident/82200282021-10-15T08:10:30Z2021-10-15T08:10:30ZScheduled downtime (10 minutes)<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Scheduled</strong> - Dear Customers,<br /><br />Please note that our processing partner is going to proceed with a scheduled maintenance on 15th of October 2021.<br /><br />The maintenance is going to start at 7 am and finishes at 7:10 am (BST).<br /><br />This will affect your ability to use the following services: Acquiring Authorization processing<br /><br />Should you require any additional information, please contact FMPay Support service by support@fmpay.co.uk<br /><br />We apologize for any inconveniences caused, will appreciate your patience and understanding and we will notify you as soon as there are any updates.<br /><br />Best regards,<br />FMPay Support Team</p>